At Usha Poultry and Fisheries ([www.ushapoultryandfisheries.com](https://www.ushapoultryandfisheries.com)), we strive to provide authentic, reliable agricultural inputs, live stock, feeds, and equipment. Because our operations handle agricultural commodities, live biological assets, and specialized equipment, standard retail return models do not apply uniformly.
This Cancellation, Return & Refund Policy outlines the terms governing purchases made via our website, direct WhatsApp orders, or bank transfers.
1. Category-Wise Policy Overview
| Product Category | Return Eligibility | Cancellation Window | Policy Summary |
| Poultry & Aquaculture Equipment / Accessories (Drinkers, feeders, nets, testing tools) | Eligible within 7 days of delivery for manufacturing defects or shipping transit damage. | Allowed prior to dispatch. | Requires intact original packaging and unboxing proof. |
| Feeds & Nutrition (Poultry feed, floating/sinking fish feed pellets) | Non-returnable once bags are opened or seal is broken. | Allowed prior to dispatch/loading. | Return only eligible at delivery if bags arrive torn or moisture-damaged. |
| Soil Enrichers & Manure (Vermicompost, poultry litter pellets) | Non-returnable after receipt and inspection at delivery. | Allowed prior to vehicle dispatch. | Bulk orders must be inspected at the time of delivery or farm pickup. |
| Live Stock & Fingerlings (Chicks, ducks, quails, fish seeds) | Strictly Non-returnable. | Up to 48 hours before scheduled hatch/transport. | Handed over via farm-gate pickup or specialized transport with immediate buyer sign-off. |
2. Order Cancellation Policy
- Equipment & Hardware Orders: You may cancel your order at any time before the consignment is handed over to our third-party transport/courier partner. Once a tracking ID or freight consignment note is generated, cancellations cannot be processed.
- Feed & Organic Fertilizer Orders: Cancellations must be requested before the order is loaded onto the transport vehicle. Once in transit, dispatch charges and restocking fees will apply.
- Live Stock & Customized Bookings: Cancellation of live bird or fingerling orders must be made at least 48 hours prior to the pre-agreed dispatch or farm-gate pickup date. Late cancellations forfeit any non-refundable advance booking deposit due to biological holding costs.
- How to Cancel: To request a cancellation, message our official WhatsApp support at +91 [Your Phone Number] or email orders@ushapoultryandfisheries.com with your order reference number and reason for cancellation.
3. Returns & Replacements (Hardware & Accessories)
We provide a 7-day replacement or return for physical accessories (e.g., automatic bell drinkers, chick guards, feed troughs, samplers) under the following conditions:
- Eligible Scenarios:
- The item delivered has a manufacturing defect or missing parts.
- The item was physically cracked, broken, or damaged during transport.
- An incorrect item or model was delivered compared to your invoice.
- Ineligible Scenarios:
- Products showing signs of field use, wear and tear, animal damage, or exposure to water/soil.
- Items returned without original packaging, tags, or hardware fittings.
- Proof Required: For transit damage claims, clear unboxing photos or an unboxing video recorded within 24 hours of package delivery must be submitted to our team.
4. Damaged or Compromised Feed / Fertilizer Deliveries
Because animal feeds and vermicompost are sensitive to moisture and contamination:
- Buyers must inspect the outer packaging of feed sacks or vermicompost bags at the time of delivery or farm pickup.
- If bags arrive cut, soaking wet, or visibly contaminated during third-party transport, reject the damaged units immediately, note the damage on the transporter’s delivery slip, and notify us within 24 hours.
- Verified damaged bags will be replaced or refunded. Opened or partially consumed feed bags cannot be accepted back under any circumstances due to farm biosecurity standards.
5. Refund Process & Timelines
Once an eligible return is received at our facility and verified, or an order cancellation is approved:
- Mode of Refund: Refunds are issued directly to the original payment method (Bank Transfer, UPI, or Payment Gateway).
- Processing Time: Approved refunds are initiated within 48 to 72 business hours. The amount typically reflects in your bank account within 5 to 7 banking days, depending on your bank’s clearance cycles.
- Deductions: If a return is initiated due to a customer ordering error (rather than a farm defect or transit damage), return freight charges will be deducted from the final refund amount.
6. Contact Support for Claims
For cancellations, returns, or refund inquiries, contact our customer operations desk:
- WhatsApp / Mobile: +91 9754087899
- Email: support@ushapoultryandfisheries.com
- Operating Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
- Return Dispatch Hub: Usha Poultry and Fisheries, Betul District, Madhya Pradesh, India — 460449