Effective Date: September 7, 2026
Last Updated: September 7, 2026
At Usha Poultry and Fisheries ([www.ushapoultryandfisheries.com](https://www.ushapoultryandfisheries.com)), we supply a diverse range of agricultural goods, including physical farm hardware, bagged feeds, bulk organic fertilizers, and live farm stock. Because these categories have vastly different handling, weight, and transit requirements, we operate dedicated fulfillment workflows for each product type.
Please review our shipping terms, handling guidelines, and delivery timelines below before placing your order.
1. Category-Wise Delivery & Fulfillment Modes
| Product Category | Fulfillment Method | Serviceable Areas | Transit Timelines |
| Poultry & Aquaculture Equipment (Feeders, drinkers, nets, water testing kits) | Standard Courier / Parcel Services | All pin codes across India | 3 to 7 business days |
| Commercial Feeds & Nutrition (Poultry & fish feed bags – 40 kg/50 kg) | Regional Road Transporters / Farm Pickup | Madhya Pradesh & neighboring border districts | 2 to 5 business days |
| Enriched Vermicompost & Manure (Bagged or open bulk tonnage) | Dedicated Freight Trucks / Tractor Trolleys / Farm Pickup | Local, district, and regional transport routes | 1 to 4 business days |
| Live Stock & Aquatic Fingerlings (Chicks, ducks, quails, fish seed) | Farm-Gate Pickup strictly, or specialized climate transport by appointment | Immediate farm-gate handover / Local specialized radius | Scheduled by booking |
2. Order Processing & Dispatch Timelines
- Processing Window: Standard hardware and bagged feed orders are processed within 24 to 48 hours following confirmation of payment.
- Operating Hours: Dispatch operations run Monday through Saturday, 9:00 AM – 5:00 PM IST (excluding national holidays and local transport strikes).
- Consignment Confirmation: Once your consignment is dispatched, you will receive a confirmation message via WhatsApp or SMS containing the carrier name, LR (Lorry Receipt) / Waybill number, and driver or tracking contact details.
3. Freight, Shipping Charges & Unloading Terms
- Hardware & Accessories: Courier delivery charges are calculated based on parcel gross weight or volumetric dimensions and added to your final invoice.
- Bulk Feeds & Organic Fertilizers:
- Bulk shipments are quoted on an “Ex-Farm” or “To-Pay” (Freight on Delivery) basis unless explicitly agreed as door-delivery in your written estimate.
- Unloading Responsibilities: Unless special labor arrangements are contracted prior to booking, offloading bulk sacks of feed or vermicompost at the destination farm or warehouse is the buyer’s responsibility upon the truck’s arrival.
- Live Stock / Seed Transport: Handled under direct supervision. Transportation containers (crates, oxygenated packing barrels) must meet our biosecurity and animal-welfare criteria prior to release from our farm gate.
4. Farm-Gate Self-Pickup Guidelines
Buyers choosing self-pickup from our farm in Betul District must adhere to the following:
- Prior Scheduling: Provide at least 24 hours advance notice to ensure your order is bagged, weighed, palletized, and ready at our dispatch dock.
- Loading Bay Protocol: External transport vehicles must use the designated loading zone and pass through the mandatory tire-disinfection wash to comply with on-farm biosecurity guidelines.
- On-Site Inspection: Customers collecting goods in person are encouraged to verify bag counts, product condition, and batch seals before leaving the farm perimeter.
5. Transit Damage, Torn Bags & Inspection at Delivery
- Hardware Shipments: If a parcel arrives visibly damaged or opened, note the condition on the delivery receipt and record a quick unboxing video within 24 hours. Forward the evidence to our WhatsApp support team for immediate replacement assistance.
- Bulk Feeds & Vermicompost:
- Inspect external packaging before signing the transporter’s delivery challan.
- In the rare event of rain-soaked, water-damaged, or heavily torn feed bags during transit, refuse delivery of the affected bags, take clear photographs, note the shortage/damage on the carrier’s LR copy, and notify us within 24 hours.
6. Undeliverable Shipments & Delays
- Accurate Delivery Details: Buyers are responsible for providing complete shipping addresses, identifiable local landmarks, and active mobile numbers for logistics drivers.
- Transit Delays: Usha Poultry and Fisheries is not liable for transport delays caused by severe weather, flooding, interstate checkpoint delays, or road closures, though our team will actively assist in coordinating with the carrier to resolve blockages.
- Failed Delivery: If a delivery attempt fails due to an incorrect address, non-contactable recipient, or site-access refusal, re-shipping fees and vehicle detention charges will be borne by the buyer.
7. Contact Logistics & Dispatch
For inquiries regarding freight rates, transport vehicle dispatch, or tracking existing shipments:
- Dispatch Helpdesk (WhatsApp / Call): +91 9754087899
- Logistics Email: logistics@ushapoultryandfisheries.com
- Dispatch Location: Usha Poultry and Fisheries, Betul District, Madhya Pradesh, India — 460449