Effective Date: September 7, 2026
Last Updated: September 7, 2026
At Usha Poultry and Fisheries ([www.ushapoultryandfisheries.com](https://www.ushapoultryandfisheries.com)), we take pride in supplying dependable feeds, high-grade vermicompost, practical farm equipment, and healthy livestock. Because our inventory includes commercial hardware, perishable organic inputs, and live biological assets, standard e-commerce return processes do not apply across all items.
This Refund and Returns Policy clearly outlines the conditions, timelines, and procedures for product returns, transit issues, and payment refunds.
1. Category-Wise Policy Summary
| Product Category | Return Window | Eligibility Criteria | Action Available |
| Poultry & Aquaculture Equipment (Drinkers, feeders, nets, water testing kits) | 7 days from delivery | Manufacturing defect, damaged in transit, or wrong item shipped. Must be unused with original parts intact. | Replacement or 100% Refund |
| Feeds & Nutrition (Poultry feed, sinking/floating fish feed) | Immediate upon delivery | Non-returnable once opened. Eligible for replacement only if sacks arrive torn, wet, or damaged during transport. | Replacement or Credit Note |
| Organic Fertilizers & Manure (Pure vermicompost, poultry litter pellets) | At time of delivery / pickup | Non-returnable once accepted. Must be inspected on delivery or at our farm dispatch bay. | Immediate load adjustment or replacement |
| Live Stock & Aquatic Seed (Day-old chicks, ducks, quails, fish fingerlings) | Non-returnable | Strictly non-returnable. Biological assets are inspected and handed over at the farm gate or via scheduled transport. | Farm-gate verification only |
2. Conditions for Returning Equipment and Accessories
You may initiate a return or replacement for physical equipment within 7 days of delivery under the following conditions:
- Eligible Situations:
- The product arrives physically broken, cracked, or deformed from freight transit.
- The unit has a proven manufacturing defect that impairs its normal operation.
- You received a model or quantity different from what is listed on your invoice.
- Non-Eligible Situations:
- Items showing obvious signs of farm field use, dirt, bird exposure, or animal damage.
- Products damaged due to improper electrical wiring, mishandling, or incorrect installation.
- Items returned without original packaging, hardware accessories, or tags.
- Verification Proof: Please share clear unboxing photos or a short video showing the defect or shipping damage via WhatsApp or email within 24 hours of package receipt.
3. Damaged or Compromised Feed and Fertilizer Bags
Feed sacks and vermicompost must remain dry and sealed to maintain biological efficacy and biosecurity:
- Inspection at Delivery: Check the condition and bag count before signing the transporter’s delivery challan or Lorry Receipt (LR).
- Transit Damage Protocol: If bags arrive ripped, punctured, or wet from rain exposure, write the specific shortage or damage directly on the carrier’s receipt copy, take photos immediately, and notify us within 24 hours.
- Verified damaged sacks will be replaced on your next delivery or refunded. For safety and biosecurity reasons, feed sacks that have been opened or stored on a third-party farm cannot be returned.
4. Live Stock & Fingerling Policy
- Due to transit stress, temperature vulnerability, and biosecurity risks, all sales of live birds, chicks, waterfowl, and fish fingerlings are final once released from the farm gate.
- Buyers are required to inspect the vigor, count, and overall condition of live stock during handover at our facility.
- We do not accept returns or provide post-handover mortality refunds resulting from improper transport aeration, incorrect brooding temperatures, or unsuitable farm pond water quality.
5. Refund Processing & Timelines
Once an eligible return is delivered to our facility and verified by our inspection team:
- Payment Method: Refunds are credited to the original mode of payment (Bank Account, UPI ID, or original payment gateway channel).
- Processing Speed: Refunds are approved and initiated within 48 to 72 business hours of receiving the returned goods.
- Settlement Time: Funds typically reflect in your account within 5 to 7 banking days, depending on your bank’s clearance schedule.
- Freight Deductions: If a return is initiated due to a customer purchasing error rather than a damaged or incorrect shipment, the buyer will be responsible for the actual two-way shipping charges.
6. How to Submit a Return or Refund Request
To report a damaged item, wrong shipment, or request a refund:
- WhatsApp Desk: +91 9754087899
- Email Support: support@ushapoultryandfisheries.com
- Required Details:
- Your Name and Contact Number
- Order Reference or Invoice Number
- Description of the issue
- Clear photos or an unboxing video of the affected items
- Physical Dispatch Hub:Usha Poultry and FisheriesBetul District, Madhya Pradesh, India —460449